Bookings & Payments

2.1 A booking is only confirmed once we have received your deposit and you have received written confirmation from us.

 

2.2 Deposits & balances

• The deposit is due upon booking.

• For soft play hire, the remaining balance is paid in person on the day of your event.

• For all other services, the remaining balance is due 14 days before your event date.

2.3 We reserve the right to decline or cancel a booking at our discretion. If we cancel before the Event Date (and not due to your breach), any payments you have made will be refunded.

3. Changes & Cancellations by You

3.1 Any changes to your booking (date, time, location, items, quantities) must be requested in writing and are subject to availability and our approval.

3.2 If you cancel your booking:

• More than 28 days before the Event Date – your deposit is non‑refundable; any additional payments may be refunded at our discretion.

• 14–28 days before the Event Date – up to 50% of the total booking value may still be payable.

• Less than 14 days before the Event Date – 100% of the total booking value is payable.

3.3 Date changes are treated as a cancellation and new booking unless we confirm otherwise in writing.

4. Cancellations or Changes by Us

4.1 In the unlikely event we must cancel due to circumstances beyond our control (e.g. severe weather, illness, accidents, transport failure, government restrictions), we will:

• Offer an alternative date where possible, or

• Offer a refund of payments made (excluding any non‑recoverable costs already incurred).

4.2 We are not liable for any indirect or consequential losses (e.g. travel, venue, or supplier costs) arising from such cancellation.

5. Hire Items, Balloons & Installations

5.1 All hire items, props, soft play, backdrops, and décor remain our property at all times.
5.2 You are responsible for ensuring:

• Safe and suitable access to the venue (including parking and unloading).

• A clean, dry, and safe area for set‑up and collection.

• That children are supervised at all times when using soft play or interacting with décor.

5.3 Balloons and décor are for decorative purposes only and are not toys. Keep away from small children, pets, heat sources, and sharp objects.
5.4 Colours, shades, and styles may vary slightly from reference images due to lighting, availability, and supplier variations. We will always aim to match your brief as closely as possible.

6. Damage, Loss, Cleaning & Soft Play Damage Fee

6.1 You are responsible for any loss or damage to our items from the time they are delivered until they are collected.

6.2 Soft play damage fee

• A £500 damage fee applies to all soft play hire.

• This fee may be charged if soft play items are returned damaged, excessively dirty, or with missing parts.

• Charges may include repair, replacement, or additional cleaning costs.

6.3 Additional charges may apply for:

• Broken, missing, or heavily damaged items.

• Excessive cleaning required due to misuse, food, drink, or paint.

6.4 Soft play and hire items must not be used outdoors in wet or unsafe conditions unless we have agreed in writing.

7. Health & Safety

7.1 You agree to follow all safety instructions provided by us.
7.2 Children must be supervised by a responsible adult at all times when using soft play or near décor and installations.
7.3 We are not responsible for any injury, accident, or damage arising from misuse, lack of supervision, or failure to follow safety guidance.

8. Photography & Marketing

8.1 We may take photos or videos of our work at your event for use on our website, social media, and marketing materials.
8.2 If you do not wish for images of your event to be used, please let us know in writing before your Event Date.

9. Force Majeure

9.1 We are not liable for any failure or delay in performing our obligations where this is caused by events beyond our reasonable control, including but not limited to extreme weather, fire, flood, pandemic, government restrictions, strikes, or transport failures.

10.Liability

10.1 Our total liability to you in respect of any claim arising out of or in connection with your booking is limited to the total amount you have paid to us for that booking.
10.2 Nothing in these Terms & Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

11. Privacy

11.1 We will only use your personal information in accordance with applicable data protection laws and our Privacy Policy.
11.2 Your details are used to manage your booking, communicate with you, and, where you consent, to send marketing updates.

12. Governing Law

12.1 These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.
12.2 Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Acceptance of Terms

By paying a deposit, signing your quote, or confirming your booking in writing, you confirm that you have read, understood, and agree to these Terms & Conditions.