Due to the personalised & handmade nature of our products we do not accept returns on personalised party favours unless they arrive faulty or damaged.
Refunds will only be issued if:
Your order arrives damaged or faulty
We are unable to fulfill your order
A return has been approved and recieved in its original condition
Approved refunds will be processed to your orginal payment method within 5-10 working days.
Damaged or Incorrect Orders
if your order arrives damaged or you have recieved the wrong item, please contact us withhin 48 hours of delivery with photographs of the item and packaging. we will work with you to resolve the issues as quickly as possible.
Cancellations:
Orders may be cancelled within 24 hours of purchase, provided production hasn't already begun. Once work has started on personalised items, cancellations and refunds cannot be offered.
